Digital advertising agencies are a dime in a dozen.
As a client-side digital marketer, I engage digital advertising agencies for my PPC campaigns so that I can have time to focus on the broad spectrum that is digital marketing.
And while there are many other benefits of outsourcing your digital advertising campaigns, sometimes it can be a pain to filter out the good agencies from the bad ones.
This is especially so because of how easy it is to set up a digital advertising agency these days. To be frank, anyone and their moms can set up a website, register a company, call it something banal like “DigiClick Marketing” and plaster on a Google Partner badge.
It takes a village to execute a digital advertising campaign, and it’s important to understand who you’re about to hire before you decide to commit.
Here are some shrewd questions to ask the digital advertising agency during their pitch to you:
The Digital Advertising Agency & Account Manager(s’) Profile
- How many years has the agency been around doing specifically digital advertising campaigns that are similar to the campaign in question?
- What is the structure of the agency?
The Digital Advertising Agency’s Portfolio and Relevant Experience
- Have you managed digital advertising campaigns for clients in a similar industry/ niche?
- If so, what were the KPIs for those campaigns? Are there KPIs similar with our current ones?
- How well did you perform? Were the objectives met?
- Have you done research on my business and brand story? What do you think our USPs are?
- What do you think our main challenges are pertaining to digital advertising?
- Who do you think our competitors are?
- How have our competitors, in terms of digital advertising, performed well? How can we learn from them?
Ad Creation, Optimisation & Maintenance
- What is the turnaround time new ad copy and changes?
- Will a new landing page be created?
- What kind of input will you be giving for the landing page designs? Will you be optimising the landing pages?
- On average, how often will you conduct A/B testing in search of opportunities to reduce CPA?
- What tools would you use for our campaigns?
- Will you be using heat maps, landing page builder/ optimisation software and analytics?
- What types of resources are available to us as a client?
- How often will you rejuvenate the campaign in terms of changing creatives and copies?
- Typically, who makes up the digital advertising team when servicing a client? How many team members would you have servicing a client in the optimisation, creative and developer teams?
- If we are not satisfied with the account manager, are we able to change him/ her?
- What if our KPIs are not met per month basis?
- How often will we get to communicate/ review the campaign?
- What are your office’s working hours?
- What if we spot a mistake on a live campaign that needs to be rectified over the weekend or on a public holiday?
- What is your usual mode of communication?
- What is the reporting like? Can we have a sample of your report for a client with a similar campaign? How transparent is your agency?
- How would you measure the conversions of our lead generation campaign?
- What’s your pricing model like? What does the management fee include?
- What if our media budget increases? Would the management fee increase?
Service Agreement Between You & the Digital Advertising Agency
- Who owns the ad accounts and assets such as the working files of the creatives and landing pages?
- In the event that the digital advertising campaign does not meet the KPIs in the midst of the term, are we able to discontinue the working relationship without a penalty?
These asking these questions can help you avoid any blind spots, especially when you’re about to go into a new working relationship with a digital agency you’re not familiar with.
Do you have any other considerations before you hire a digital advertising agency? Let me know in the comments below!